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AMTROL, Inc Support Ticket - Controller Issue

AMTROL, Inc Support Ticket

Controller Issue - WH-7P 41 gallon tank

Created By: marksimpson's Picture marksimpson Last Reply: stevemelo1's Picture stevemelo1
Priority Level: [Medium] Status: [Open]
Created: 9 years ago Last Updated: 7 years ago
Department: N/A Replies: 3
Product: WH-7P 41 gallon tank

I purchased a WH-7P indirect tand from Home Depot in the spring on 2006 along with a new high efficiency gas boiler.
It ran fine for about 18 months when the controller went bad and had to be replaced. Last year another controller. So far $260 in parts for a $1000 tank and now the rep would like me to purchase a mechanical controller at more than $200. Is this company nuts?
I will never buy another Amtrol product or recommend one to anyone, in fact I will go out of my way to tell folks the horror stories of this product.
Customer service is a joke, they continue to insists it must be a problem with your boiler. Yeah it is, my boiler shuts off the pump to the indirect because it continues to receive a signal from the indirect saying it needs heat/hot water, this is after the pump has been circulating 190 degree water through the tank for over an hour with a set point of 130 degrees. I can monitor the water temperature in the boiler so I know its getting hot water and I know exactly how hot that is.


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Ticket Replies

Wykis says: (8 years ago)
WFunny you say this, because I absolutely feel your pain. This is our second "blue money waster." First one blew up and flooded the whole basement with over foot of water. Bottom part was shot out. Probablt vecause water got too hot and "quality" Amtrol steam valves did...NOT release the steam. I'm not sure what was the reason for which thr blown up tank was replased with the newer version but still identical tank. I mustv been on drugs or something. Anyway, a few years later, the thing starts leaking on the Bottom..AGAIN. I have a feeling the inevitable is coming, but this time I installed water detector alarms. And one more but not least thing, since these things keep water scolding hot or freezing cold (they're temp control unit seem to have only these two options) my oila bill id about 300$ monthly.For those of you who are thinking about buying Amtrol water heaters (theyre usually painfully blue,because thats the color of money well wasted) these are the issues you very much likely to experience yourselfs.

stevemelo1 says: (7 years ago)
I will never buy another product from these people the smart controller is nothing but problems and you will have to replace it every two years all this money for a tank thats suppose to save money and heat how about the $200 dollars you have to spend every two years. I love coming home after working all day to find out I have no hot water again. DO NOT BUY THIS PRODUCT SAVE YOURSELF

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